Terms of Use
Effective date: 01 September 2026
These Terms of Use apply to your use of YekMind, including the YekMind mobile app, website, and related services.
YekMind is provided by YekTech Consulting Ltd.
By using YekMind, you agree to these Terms of Use. If you do not agree, you should not use the app.
For support, contact:
1. About YekMind
YekMind is a digital wellbeing app that provides Cognitive Behavioural Therapy (CBT)-informed self-help tools, guided reflections, daily check-ins, structured exercises, reminders and supportive coaching features.
YekMind may help you reflect on thoughts, emotions, behaviours, routines and everyday wellbeing patterns.
2. Not medical, clinical or emergency care
YekMind is not a medical device, diagnostic tool, therapy service, crisis service or emergency service.
YekMind does not:
- diagnose mental health conditions;
- provide medical or clinical advice;
- replace therapy, counselling, crisis care or professional healthcare;
- guarantee improvement in wellbeing or symptoms;
- provide emergency support.
If you are experiencing severe distress, feel at risk of harming yourself or others, or need urgent help, contact emergency services, a qualified healthcare professional, a crisis support service or someone you trust immediately.
3. Your responsibility when using YekMind
You are responsible for how you use YekMind and for any decisions or actions you take based on your use of the app.
You should use your own judgement and seek professional support where needed.
You should not rely on YekMind as your only source of support if you are experiencing significant distress, risk, worsening symptoms or a health-related concern.
4. Account creation
Some features require an account.
When creating an account, you agree to:
- provide accurate information;
- keep your login details secure;
- not share your account with another person;
- tell us if you believe your account has been accessed without permission.
You are responsible for activity that takes place through your account.
5. App content and user entries
You may enter information into YekMind, including reflections, check-ins, questionnaire responses, chat messages, Thought Records, Action Plans and Behavioural Activation activities.
You must not use YekMind to submit content that:
- is unlawful, abusive, threatening or harassing;
- infringes another person’s rights;
- contains malicious code;
- attempts to misuse, disrupt or reverse-engineer the app;
- is intended to generate harmful, illegal or unsafe instructions.
6. AI-supported features
YekMind includes AI-supported features that may generate responses, suggestions, summaries or reflections.
AI-generated content may be incomplete, inaccurate or unsuitable for your individual circumstances. You should review responses carefully and should not treat them as professional medical, psychological, legal, financial or emergency advice.
YekMind may ask questions, suggest CBT-informed tools or provide general self-help guidance, but it cannot assess risk or replace a human professional.
7. Wellbeing questionnaires and scores
YekMind may include wellbeing questionnaires or self-check tools.
These tools are for self-reflection only. They are not diagnostic assessments and should not be used as a substitute for professional evaluation.
If you are concerned about your wellbeing or scores, you should speak to a qualified healthcare professional.
8. Reminders and notifications
YekMind may allow optional reminders and notifications.
Notifications are intended as gentle wellbeing prompts. They may not always arrive at the expected time, and you should not rely on them for urgent or time-critical needs.
You can turn notifications off in the app or through your device settings.
9. Subscriptions, trials and purchases
YekMind may offer free trials, Premium subscriptions, message allowances or top-up message packs.
Subscription availability, pricing, trial length and included features may vary by platform, country or app-store configuration.
Purchases made through Google Play or the App Store are managed by the relevant app store. Your subscription will renew according to the app-store terms unless cancelled through the relevant store before renewal.
Deleting your YekMind account does not automatically cancel an active Google Play or App Store subscription. You should manage or cancel subscriptions through the relevant app store.
10. Refunds
Refunds for purchases made through Google Play or the App Store are generally handled by the relevant app store according to its policies.
YekMind does not directly process app-store payment refunds unless required by applicable law or platform rules.
For questions, contact:
11. Account deletion
You can delete your YekMind account in the app through:
Profile & Settings → Delete account
Deleting your account permanently removes your account and associated YekMind app data from active systems, except where limited information must be retained for legal, security, fraud-prevention, accounting or compliance reasons.
Deleting your account does not automatically cancel an active subscription. You should cancel any active subscription through Google Play or the App Store if you do not want it to renew.
A public account deletion information page is available at:
https://yekmind.com/delete-account
12. Privacy
Your use of YekMind is also governed by our Privacy Policy:
https://yekmind.com/privacy-policy
The Privacy Policy explains what information we collect, how we use it, how long we keep it and how you can contact us about privacy rights.
13. Availability and changes
We aim to keep YekMind available and functioning, but we do not guarantee that the app will always be uninterrupted, error-free or available.
We may update, suspend, change or discontinue features where necessary, including for security, maintenance, legal, operational or product reasons.
14. Intellectual property
YekMind, including its design, branding, text, software, app structure and original content, belongs to YekTech Consulting Ltd or its licensors.
You may use YekMind for your own personal wellbeing support. You must not copy, reproduce, sell, modify, reverse-engineer or redistribute the app or its content unless permitted by law or agreed in writing.
15. Prohibited use
You must not use YekMind to:
- break the law;
- harm, threaten, abuse or harass others;
- attempt to access another person’s account;
- interfere with the app’s security or operation;
- scrape, copy or extract app data without permission;
- misuse AI-supported features;
- submit harmful, unsafe or malicious content.
16. Limitation of liability
YekMind is provided for general wellbeing and self-help purposes.
To the fullest extent permitted by law, YekTech Consulting Ltd is not responsible for losses arising from:
- reliance on app content as professional advice;
- user decisions or actions taken after using the app;
- interruption or unavailability of the app;
- inaccurate, incomplete or unsuitable AI-generated responses;
- use of the app in an emergency or crisis situation.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
17. Termination
We may suspend or terminate access to YekMind if you breach these Terms, misuse the app, create risk for other users or the service, or where required for legal, security or operational reasons.
You may stop using YekMind at any time and may delete your account through the app.
18. Governing law
These Terms are governed by the laws of England and Wales, unless mandatory consumer protection laws in your country require otherwise.
19. Changes to these Terms
We may update these Terms from time to time.
When we make changes, we will update the effective date at the top of this page. Significant changes may also be highlighted in the app or on the website.
20. Contact
For support or questions about these Terms, contact:
Email: support@yekmind.com